Shipping & Return Policy
Shipping
Coyote Landscape Products manufactures all landscape edging products in our facility in Denver, Colorado. Once payment is received, most orders ship within 2-3 business days. We ship to all locations within the contiguous United States (excludes Alaska & Hawaii). Shipping times depend on your location. If you live down the street from us in Colorado, you'll get it faster than if you live in Florida. You will receive free shipping on all DIY Homeowner product orders via via FedEx Home Delivery or FedEx Ground.
Returns
If for any reason you are not completely satisfied with your purchase, you may return your item(s) within 15 days of delivery. All returns require a Return Goods Authorization (RGA). The RGA must be acquired by contacting Coyote Landscape Products directly. All returns require a proof of purchase and must be returned in new, unused, and unaltered condition. We reserve the right to request a photo of the product prior to return. An RGA must be requested within 15 days of the delivery date. If you purchased a Coyote Landscape product from a third-party retailer, returns must be initiated through that retailer.
No returns will be accepted after 15 days.
*Please take your time repackaging returns. Any damage that occurs upon return shipping will be the responsibility of the customer. We reserve the right to withhold the cost of damage and repairs.
Return Shipping
The customer is responsible for all associated return shipping fees and shipping fees associated with the original purchase are non-refundable. All returns must be securely packaged to avoid damage during return shipping process.
Restocking Fees
All returns are subject to an inventory re-stocking fee of 25%. This fee will be deducted from the total refund amount.
Order Cancellation
Once you submit you order, your order immediately starts processing and we are unable to guarantee that we can cancel your order and stop the shipping process. Please contact us as soon as possible after your order is submitted so that we can try to intercept the order before shipping.
In the case of an order cancellation, accidental order, or buyer’s remorse, we reserve the right to charge a restocking fee.
For more information, please contact us directly via the form on our CONTACT US page using the topic "Returns/Exchanges".
Returns Contact Info
Coyote Landscape Products
4661 Monaco Street
Denver, CO 80216
Phone: 1-800-321-1115
Email: info@coyotelsp.com
